Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at firstname.lastname@example.org
1) Information Collection and Use
eg+ explicitly asks when we need information that personally identifies you (“Personal Information”) including your name, address, phone number, email address, social media details (such as Twitter, Facebook, Linkedn) and occupation. Your Personal Information is used to create your personal access to our online tools, and to contact you in the course of using our products.
Where lawful and practical, you have the right to remain anonymous or to make use of a pseudonym, however if you choose to remain anonymous or to use a pseudonym, we may not be able to provide you with access to some or all of the Website or to our other products or services.
When We Collect Personal Information
eg+ will only collect your personal information where it is reasonably necessary for us to pursue one or more of our functions or activities, or where we are required to by law.
Some Personal Information (e.g. race, ethnicity, health information etc.) is sensitive and requires a higher level of protection under the Privacy Act.
We will only collect such sensitive information when we have your consent and the collection is reasonably necessary for us to pursue one or more of our functions or activities.
How We Collect Personal Information
eg+ will only collect Personal Information directly from you and about you by lawful and fair means, unless:
- you have consented to our collection of your Personal Information from third parties – for example, our related companies, your own representatives or
- when we are legally required to do so; or
- it is unreasonable or impractical to do so.
Where we have collected Personal Information about you either directly or by other means as set out in above, we will notify you at the time, or as soon as practicable, to ensure that you are aware of such collection and its purpose.
If we receive unsolicited personal information about or relating to you and we determine that such information could have been collected in the same manner if we had solicited the information, then we will treat it in the same way as solicited personal information and in accordance with the Australian Privacy Principles.
If we receive unsolicited Personal Information about or relating to you and we determine that such information could not have been collected in the same manner as solicited personal information, and that information is not contained in a Commonwealth record, we will, if it is lawful and reasonable to do so, destroy the information or de-identify the information.
When you visit the Website, our servers may record other information about or relating to you, such as the time and date of your visit or the IP address assigned to the computer you are using to access the Website. In many cases, we cannot and do not use this information to identify you personally. Rather, we simply use this information to track, improve and report on the performance of the Website.
We use Google Analytics to track how you use this website. This helps us understand your needs so that we can offer a better experience.
You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of the Website or take advantage of the improved website experience that cookies offer.
How We May Use Your Personal Information
eg+ may use your Personal Information, including your email address in certain ways including:
- where it is necessary in order for us to provide you with a product, service or information that you have requested;
- for internal business purposes (for example, to research and develop our products and services and to improve our website);
- to give you access to some or all of the Website and the content on the Website including the Online Approval Platform;
- as required by law enforcement agencies or authorised by law, including under the Australian Privacy Principles;
- to enforce any agreement, or in connection with legal proceedings, between you and us.
You expressly consent to our use of your Personal Information for the above purposes.
If you do not want us to use your Personal Information for direct marketing purposes, you may opt-out of receiving direct marketing at the time of providing your personal information. If you wish to cancel your consent, you may request that we not send direct marketing communications to you by making an “unsubscribe request” that is available on email marketing, or you can contact us directly at email@example.com
Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information
2) Email Marketing Subscriber Lists, Campaign Content and Campaign Analytics
eg+ will not sell, rent, loan or otherwise disclose our contact lists or our customer’s contact lists (including customer data) to any external, third party organisations unless you have consented to that disclosure and obtained and provided the consent of each contact on the relevant subscriber list and:
- it is necessary to complete an activity that you have chosen to undertake; and
- it is required or authorised by law
eg+ will not use customer contact lists for our own marketing purposes unless you have consented to that disclosure and obtained and provided the consent of each contact on the relevant subscriber list.
eg+ will take reasonable steps to maintain the security of and to prevent unauthorised access to or disclosure of your Personal Information. However, we do not guarantee that unauthorised access to your Personal Information will not occur, either during transmission of that information to us or after we receive that information.
When we no longer require your Personal Information for a specific purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to ensure that the information is de-identified.
5) Third Party Sites
This Website may contain links to other third party websites. These links are provided solely for your convenience.
6) Your Data
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.
If you wish, you have the right to access the Personal Information we have about you at any time. In doing so, you may request that any errors are fixed or that we delete all or some of the personal information we hold about you. You may also opt out of any further contact from us.
To protect your privacy and the privacy of others, we may ask you to put your request in writing and may require confirmation of your identity before providing any access to your information.
We may charge a reasonable fee for searching for and providing access to your information.
7) Policy Modifications
8) Contact eg+ about privacy
eg+ Level 2, 474 St Kilda Road Melbourne VIC 3004 Australia
+61 3 9869 4222
If you would like any further information about your rights to privacy, please see the Australian Privacy Commissioner’s website – http://www.oaic.gov.au